Grievance Procedures
Incident Review/Grievance Procedure
An “incident” is any potentially negative occurrence arising in a labor support situation and involving the Provider. It may be reported by the Provider herself or anyone else directly involved in or witnessing the occurrence. The purpose of an Incident Review is to discover facts and to provide support, advice, and correction as appropriate.
A “grievance” is a complaint arising from a labor support situation, lodged by a client or her significant other, a caregiver, or a nurse, against a Provider. The purpose of the Grievance Procedure is to provide a vehicle through which a complaint may be brought, a fair and complete investigation undertaken, and appropriate action taken.
- Committee Composition: The Incident/Grievance Review Committee is made up of three members, including at least one officer of the Board of PALS Doulas and up to two members at large. If the grievance stems from a client or caregiver complaint to another PALS Doulas Provider, that Provider should be included on the Grievance Committee.
- Process: Any written documentation should be assembled. Examples might be a letter of complaint, or an evaluation form from a client. A time is set when all parties can review the situation. The Provider has the option to attend the meeting. The Grievance Committee discusses the circumstances, evaluates the situation, makes recommendations, and initiates change, if appropriate. Involved parties (client, caregiver, Provider) will be notified by the chair of the findings of the Grievance Committee and informed of any actions resulting.
- Sanctions: The Doula may choose to resign or may be asked to resign if the situation cannot be satisfactorily resolved.
To file a grievance, please contact the PALS Doulas President at carrie@bigbellyservices.com